Terms of Service

Definitions

"Services" means the Quallix Audit and Quallix Assist platforms, related APIs, integrations, and any support we provide. "Customer Data" means the data you or your end users submit to the Services, including call audio, transcripts, chat and email content, and metadata. "Output" means the scores, summaries, classifications, drafts and actions the Services generate from Customer Data. "Order Form" means the commercial document naming your subscription, term and scope.

Use of the services

Subject to these terms and your Order Form, we grant you a non-exclusive, non-transferable right to access the Services for your internal business purposes during the subscription term.

We may modify the Services to improve them, and will not materially reduce core functionality during a paid term without notice. Beta or preview features are provided as-is and may change or be withdrawn.

Customer data and responsibilities

You own your Customer Data and the Output derived from it. You grant us the limited right to process both to provide, secure and support the Services.

You are responsible for the lawfulness of what you send us — including recording notices, consents and any regulatory disclosure obligations that apply to your calls — for managing your users and their access, and for the accuracy of configuration such as scorecards, escalation rules and automated actions taken by Quallix Assist.

Acceptable use

You agree not to use the Services to:

• break the law, or process data you have no lawful right to process;
• reverse engineer, resell or benchmark the Services for a competing product without our written consent;
• attempt to defeat tenant isolation, rate limits or access controls, or probe the platform without an agreed testing window;
• upload malicious code, or use the Services to harass, deceive or discriminate against the people on the other end of a conversation;
• represent automated output as a licensed professional opinion where the law requires a human.

Fees

Fees, currency, billing frequency and usage entitlements are set out in your Order Form. Invoices are payable within the period stated there, and taxes are additional where applicable.

We do not publish anchor prices; pricing is scoped with our team based on volume, channels and deployment. Overages beyond a committed entitlement are billed at the rate in the Order Form. Late payment may lead to suspension after written notice.

Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under this agreement, protect it with at least reasonable care, and disclose it only to personnel and advisers who need it and are bound by similar duties.

These obligations do not apply to information that is public through no fault of the receiver, independently developed, or lawfully obtained elsewhere. Disclosure compelled by law is permitted with notice where notice is lawful.

Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care and in line with the documentation and any service levels in your Order Form.

Quallix produces probabilistic output. Transcription, scoring, translation and generated responses can contain errors, and you should keep human review in place for decisions with legal, financial or safety consequences. Except as expressly stated, the Services are provided without further warranties of any kind, including fitness for a particular purpose.

Limitation of liability

Neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue or goodwill.

Each party's total aggregate liability arising out of this agreement is limited to the fees paid or payable by you in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including for fraud or wilful misconduct.

Term and termination

The agreement runs for the term in your Order Form and renews as stated there. Either party may terminate for material breach that is not cured within 30 days of written notice, or immediately on insolvency.

On termination, access ends and we delete or return Customer Data in line with the retention terms of your agreement and our privacy policy. Provisions on confidentiality, fees accrued, liability and governing law survive.

Governing law

These terms are governed by the laws of India. The courts at Gautam Buddha Nagar, Uttar Pradesh have exclusive jurisdiction, subject to any arbitration clause agreed in your Order Form.

Contact

Aashiva Analytics Private Limited, E-42, 9th Floor, Tower - C, Logix Cyber Park, Noida 201301, UP, India.

Contract and commercial questions: sales@analyticsm.com. Privacy questions: privacy@analyticsm.com.