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Your QA team samples 2% of calls. The 98% you never hear is where the regulatory risk lives — threats, third-party disclosure, wrong disclosures, missed disclaimers.
2% coverage◆One agentic engine. Every customer conversation.
Agentic AI that listens, decides and acts on every customer call.
AnalyticsM builds Quallix — AI agents that audit 100% of your collection calls for compliance, and answer 100% of your inbound service calls. No sampling. No missed calls. No headcount.
Live in 14 days · Works with your existing telephony · 88 languages, including Arabic and Spanish
Trusted by lending and services teams across India, the Gulf and beyond
- NORTHBANK NBFC
- SETU CAPITAL
- ARC PARTNERS
- COOLAIR SERVICE
- AQUAPURE CARE
- METRO RECOVERY
100%calls audited
0missed inbound calls
14-daydeployment
The gap
Your operation isn't short on capacity. It's short on coverage.
Service
You have technicians in 40 areas. You have three people answering the phone. Every unanswered call is a job that went to someone else.
38% calls unansweredONE CONVERSATION, TWO JOBS
Same engine. Different decision.
00:04:12 · INBOUND · HI-IN
QUALLIX AUDIT
SentimentNegative
Risk flagRepeat contact
DisclosureCaptured
Script adherence78%
QUALLIX ASSIST
Intentcomplaint_repeat
Confidence0.94
RouteEscalate to human
Loggedcommitment #4021
The platform
Two products. One agentic engine.
Quallix listens, decides and acts on every customer conversation — inbound or outbound.
Quallix Audit
AI Call Center Auditor
Audit every call. Prove every conversation was compliant.
- 100% call coverage across agents, vendors and languages
- Automatic scoring against your own QA scorecard and RBI fair-practice rules
- Risk flags with the exact timestamp and transcript snippet
- Agent-wise, vendor-wise and branch-wise dashboards
- Dispute-ready evidence trail
Explore Quallix Audit
Quallix Assist
Agentic AI Customer Support
Answer every call. Book every job. Never lose a customer to a busy tone.
- Voice + WhatsApp agents live 24/7 in Hindi, English and 10 more languages.
- Captures complaint, model, warranty status and address
- Books the slot and assigns the nearest technician
- Escalates to a human the moment it should
- Full transcript and disposition on every interaction
Explore Quallix Assist
How it works
From dialer to decision in four steps.
- 01
Connect
Plug into your existing dialer, PBX, WhatsApp or CRM. No rip and replace.
- 02
Configure
Load your scorecard, SOPs, service catalogue and slot rules. No code.
- 03
Run
Agents listen, audit, decide and act on every conversation in real time.
- 04
Improve
Weekly insight loop: risk trends, agent coaching, demand patterns, resolution gaps.
Platform capabilities
Everything the agent needs to act.
Real-time speech intelligence
Streaming transcription, diarisation, sentiment and intent on live calls — not batch uploads.
Multilingual
88 languages supported, 12 live in production including Arabic and Spanish.
Configurable rules and scorecards
Your QA sheet, your weights, your thresholds.
Agent actions and tool calling
Create tickets, book slots, update CRM records mid-conversation.
Human handoff and escalation
Confidence-based transfer with full context.
Analytics, exports and API
Dashboards, scheduled exports and a REST API for everything the agent sees.
Fits the stack you already run.
- Twilio
- Exotel
- Ozonetel
- WhatsApp Business
- ElevenLabs
- Salesforce
- Zoho
- Freshdesk
- LeadSquared
- Google Sheets
- Webhooks
- REST API
Outcomes
Real scale, not a pilot.
- minutes of customer conversation analysed
- 19M+
minutes of customer conversation analysed
- clients in production
- 32
clients in production
- languages supported, 12 live in production including Arabic and Spanish
- 88
languages supported, 12 live in production including Arabic and Spanish
- in production since
- June 2023
in production since
The shift: from 1–3% sample audits to 100% call coverage.
Security & compliance
Built for regulated environments.
Call recordings, transcripts and derived scores stay inside Indian data centres. Data is encrypted in transit with TLS 1.3 and at rest with AES-256, with per-tenant key isolation.
Role-based access controls scope every dashboard, export and transcript to the team that owns it, and every read or download is written to an immutable audit log.
PII in transcripts — account numbers, addresses, identifiers — is redacted before storage, and retention windows are configurable per client, per product and per region.
| Region | Framework | Status |
|---|---|---|
| India | DPDP Act 2023 + RBI fair-practice code | Aligned |
| EU | GDPR | Aligned |
| UAE | PDPL | Available on Enterprise |
| Global | SOC 2 Type II | In progress |
Field notes
What changed.
“We went from arguing about a 2% sample to reviewing every single call. The first month surfaced risk patterns our QA sheet was never designed to catch.”
100%
calls reviewed
6×
faster QA cycle
31
risk patterns flagged
“Our technicians were never the bottleneck. The phone line was. Quallix Assist picks up at 9pm on a Sunday and the slot is already on the technician's app by morning.”
0
missed calls
42%
more jobs booked
11 min
avg. booking time
Pricing
Priced per conversation, not per seat.
Each product can be added to any plan as a separate module.
Starter
For a single team piloting one product on one queue.
- Up to 15,000 minutes audited or handled
- One product module
- Standard scorecard templates
- Email support
Growth
Most popularFor multi-vendor collections or multi-city service operations.
- Up to 90,000 minutes across products
- Both product modules
- Custom scorecards and SOPs
- CRM, dialer and WhatsApp integrations
- Dedicated success manager
Enterprise
For banks, ARCs and national service networks.
- Unlimited volume with committed pricing
- Private deployment and data residency options
- SSO, granular RBAC and audit exports
- Custom agent actions and API access
Card on file not required — our team will scope pricing with you.
FAQ
Questions operators ask first.
Every conversation is either evidence or a missed opportunity.
Bring both under one agentic engine.
AnalyticsM · Built in India · Deploying across India and the GCC.