QUALLIX ASSIST
Quallix Assist
An AI voice and WhatsApp agent that answers every inbound customer call, captures the full request and books the job — in 88 languages, including code-mixed speech.
00:00:07 · INBOUND · HI-IN
Your technicians were never the bottleneck. The phone line was.
Service networks run technicians across dozens of areas but answer calls with a handful of people on a fixed shift. Every unanswered ring at 9pm on a Sunday is a job that quietly goes to a competitor.
Quallix Assist picks up on voice and WhatsApp around the clock, captures the complaint, model, warranty status and address, books the slot and assigns the nearest technician — then escalates to a human the moment it should.
It runs in 88 supported languages, with 12 live in production today: Hindi, English, Marathi, Tamil, Telugu, Kannada, Bengali, Gujarati, Malayalam, Punjabi, Arabic and Spanish. Code-mixed speech is handled natively across the live set.
HOW IT WORKS
From ring to booked job in three steps.
- 01
Point your number
Route your existing telephony number or WhatsApp Business line to Assist. Nothing else in your stack changes.
- 02
Load your catalogue
Service catalogue, SOPs, slot rules and escalation thresholds are configured without code.
- 03
Answer every call
The agent handles the conversation end to end, books the slot, updates your CRM and logs the transcript.
CAPABILITIES
Everything the agent needs to act.
Voice and WhatsApp, 24/7
One agent across both channels, live outside office hours and through demand spikes.
88 languages
12 live in production today, including Arabic and Spanish, with native handling of code-mixed speech.
Full request capture
Complaint, product model, warranty status and address captured and structured on the call.
Slot booking and dispatch
Books against your slot rules and assigns the nearest available technician automatically.
Human handoff
Confidence-based escalation transfers the customer with the full context already gathered.
Transcripts and dispositions
Every interaction leaves a searchable transcript, disposition and CRM record behind it.
Never lose a customer to a busy tone.
Built by AnalyticsM, a product of Aashiva Analytics Private Limited — 18 people, operating since June 2023.