RESOURCES

What we learned from listening to every call.

Masked customer case studies, working guides and short product notes from running Quallix Audit and Quallix Assist in production since June 2023.

Case study

How an 800-seat NBFC collections floor moved from a 2% sample to 100% call auditing

A Delhi NCR lender ran compliance QA on two calls in a hundred. Quallix Audit reviewed all of them, and the first month surfaced 31 risk patterns the scorecard was never designed to catch.

6 min read · 18 November 2025

Case study

How an appliance service network stopped missing calls and booked 42% more jobs

Forty service areas across West India, and the constraint was never technician capacity. It was a phone line that stopped answering at 7pm.

5 min read · 9 December 2025

Guide

How Quallix delivers 100% call auditing

What it actually takes to review every call rather than a sample: ingestion, transcription across 88 languages, a configurable rubric, pattern clustering and a reviewer workflow that stays human.

8 min read · 20 January 2026

Guide

Why marketing AI automation is no longer optional

Budget decisions are still being made from 3% call samples while the calls themselves go unanswered. Full coverage and agentic handling change what marketing can honestly claim.

7 min read · 11 February 2026

Product note

Quallix Audit: what 'every call, scored' actually means

A short note on what Quallix Audit produces, what it deliberately does not do, and how a score is defended when someone disagrees with it.

4 min read · 3 March 2026

Product note

Quallix Assist: when the agent should know to stop

The hardest part of an agentic voice agent is not what it can handle. It is the boundary where it hands the call to a human, cleanly and with context.

4 min read · 24 March 2026