AC · APPLIANCE · WATER · FACILITY MGMT
Every busy tone is a job that went to someone else.
“Three people on the phone, forty service areas, and the customer who called at 8pm on Sunday just booked with the guy down the road.”
Appliance, AC, water purifier and facility management networks lose revenue in the gap between demand and pickup. Quallix Assist answers every call and WhatsApp message, books against real technician availability, and records the commitment.
WHAT BREAKS TODAY
The floor as it runs now.
Three people cover forty service areas
Peak-hour demand arrives in twenty minutes. Coverage does not scale with it, so the overflow simply rings out.
Calls after 6pm and on Sundays go unanswered
The hours when a household actually notices a broken AC are exactly the hours the office phone is dead.
Nobody records what was promised
A slot, a price range, a spare part — agreed verbally, remembered differently, argued about when the technician arrives.
Repeat visits eat the margin
Wrong part, wrong skill, wrong window. The second visit costs more than the first job earned.
WHAT QUALLIX CHANGES
One fix per failure.
Every call answered, at any volume
Voice and WhatsApp agents pick up concurrently across all service areas, so peak-hour demand never hits a busy tone.
24/7 booking, including Sundays
Late-evening and weekend callers get a confirmed slot in the same conversation instead of a callback promise.
Every commitment written down
Slot, address, appliance, symptom and any quoted range are logged to your CRM or FSM at the end of the turn.
Right technician, right window
Booking checks skill, service area and availability before confirming, which cuts the wasted second visit.
ONE CONVERSATION, TWO JOBS
A real turn from this floor.
SECTOR NOTES
Consumer records that hold up later.
- DPDP ACT 2023
- Customer name, address and contact details are processed with purpose limitation and per-client retention windows.
- CONSENT & RECORDING
- Recording disclosure is delivered on every voice turn and captured in the log, in the caller's language.
- COMMITMENT LOG
- Slots, quoted ranges and part promises are stored as structured records, not free text, so warranty and refund disputes have a source.
- WHATSAPP POLICY
- Messaging runs on the WhatsApp Business Platform with template and session-window rules enforced by the platform.
FIELD NOTES
Appliance service network · 40 service areas · West India
“The evening and Sunday calls we used to lose are now booked jobs. Nobody on the team had to sit on the phone for it.”
Stop losing jobs to a busy tone.
We will run Quallix Assist on one service region and show you the calls you are currently not picking up.